Patient center
Hospital policies.
The expectations and procedures that help us deliver consistent care, on time, for every patient.
Appointment policy
The hospital operates primarily by appointment. Patients should arrive 10–15 minutes early. Emergency cases receive top priority, which may occasionally cause delays.
Drop-off appointments
Pets can be dropped off in the morning for examination between scheduled appointments. Our veterinarians will call with diagnosis and discharge instructions once the exam is complete.
New client cancellations
Cancellation within 24 business hours: first exam discount forfeited. No-show: $45 deposit required to reschedule.
Existing client cancellations
No-show or same-day cancellation: $45 fee.
Additional policies
Patient behavior
All pets should be on a leash or in carriers before entering the facility. Staff may request pet restraint or bring animals to the treatment area to ensure comfort and safety.
Prescription requirements
California law prohibits veterinarians from dispensing prescription medications without a prior examination and current health knowledge (within one year).
Staffing & service hours
Veterinary services during evening, weekend, and some daytime hours are provided at the veterinarian's discretion. Continuous personnel presence may not be available during these periods.
Abandoned animal policy
Animals not picked up within 14 calendar days are deemed abandoned per California Civil Code Sections 1834.5–1834.6. The facility will attempt to find a new owner for 10+ days before assuming responsibility.
Need to reschedule?
Give us a call as early as you can. We’ll find another time that works.